Are you staying at an Airbnb where you are required to supply linen? These are our Terms & Conditions.
All linen is collected from our shed at 2148 Round Hill Rd Round Hill, which is approximately 8km before Agnes Water on the right hand side when heading into Agnes Water. There is a commercial washing machine at the letterbox, so you will know you are in the right place. Your pack will be in an orange bag, with the name of the property on the tag. If you arrive while we are open, one of our team will give you your bag, but if you haven’t arrived by the time we close, we will leave your pack out on a trolley for you. If you have any problems at all, please call the after hours number on the shed door and someone will assist you.
When you have finished your stay, please pack back into the bag only the linen that was originally provided by us. If there are any other dirty items in the house, the cleaner will take care of those items. When returning your dirty linen, please place into the trolley at the front of our shed.
By accepting a quote from us, you are accepting our terms and conditions. Please read the below before you choose to accept.
1. Our Service
Deepwater Laundry Services supplies clean, high-quality linen for holiday home guests where the property does not provide linen. You (the guest) hire the linen directly from us.
All linen must be collected from and returned to our facility.
2. Hire Period
The hire period starts on the day you collect the linen and ends on the day you return it.
The maximum hire period is 7 days. If your booking is for a longer stay, a linen change-out will be required.
3. What You Are Hiring
You are hiring the exact items listed on your booking confirmation or invoice.
The linen remains our property at all times.
All items are RFID-chipped for accurate tracking.
4. Payment
We accept cash, bank transfer or credit payment.
Full payment must be made prior to collection of the linen.
Cash payments can be taken at time of collection (if picking up within business hours).
Bank transfer and credit payment must be paid at least 48 hours prior to collection.
5. Return of Linen
You must return all hired items on the agreed return date.
We use RFID tracking to verify every item returned.
6. Lost or Not-Returned Items
If any items are not returned, you will be charged the full replacement cost of each missing item.
Replacement costs are typically 3–5 times the hire price. We will send you a final invoice with details from our RFID scan.
7. Damaged Linen
You are responsible for the condition of the linen during the hire period.
Because the maximum hire is only 7 days, normal wear and tear is not expected. You will be charged the full replacement cost for any linen returned with significant staining (e.g. heavy makeup, fake tan, blood, grease, ink, wine, or other hard-to-remove marks), tears, burns, or damage beyond light, everyday use.
We will inspect all returned items and notify you of any charges (with photos if requested).
8. Care Instructions
• Do not wash, bleach, or dry-clean the linen yourself.
• Shake out sand, food, or debris before returning.
• Return items in the bags we provide (if applicable).
• Use the linen only for its intended purpose.
Failure to follow these instructions may result in additional damage charges.
9. Cancellations & Changes
• Cancellations before collection paid via bank transfer or credit will incur a $10 administration fee and remaining balance will be refunded.
• No-shows: no refund.
• Changes to quantities or dates should be requested as early as possible.
10. Collection & Return
All linen must be collected from and returned to our facility.
If your collection or return day falls on one of our scheduled linen run days (Monday or Thursday), we can offer a drop-off or pick-up service to the holiday home for an additional delivery fee. Please request this at the time of booking.
11. Liability
We are not responsible for any loss, damage, or inconvenience once the linen has been collected by you.
You are responsible for the linen while it is in your possession.
12. Contact
If you have any questions or issues, please contact us:
Deepwater Laundry Services
Phone: 4974 7577
After Hours Mobile: 0427 053 174
Email: admin@deepwaterlaundry.com.au
If you have any questions, please let us know.
Thanks,
AGNES WATER COMMERCIAL SERVICES PTY LTD
Terms
All quotes are valid for 7 days
